Office of Consumer Relations
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Office of Consumer Relations

The Office of Consumer Relations (OCR) handles complaints about specific cases relating to DFPS program policy. We are here to help you, and you can trust us to fairly review your complaints. The DFPS programs include: Adult Protective Services In Home Services Child Protective Investigations Child Protective Services Child Care Investigations Texas Abuse Hotline The...

DFPS Publishes Strategic Plan
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DFPS Publishes Strategic Plan

On September 1, 2017, DFPS became a stand-alone state agency in accordance with House Bill 5, passed during the 85th Session of the Texas Legislature. Prior to that, DFPS was part of the Health and Human Services Commission and submitted reports and strategic plans in conjunction with other HHSC agencies. Moving forward, DFPS will prepare...